Marriott Hiring Process

Marriott has a very detailed and thorough hiring process. Below, we will outline the company’s hiring process for you to know what to expect when applying for a position with Marriott.

• How to pass a Marriott interview?
• What questions does Marriott ask in an interview?
• How to pass a Marriott interview?
• Why do you want to work for Marriott?
• How long do Marriott interviews last?
• Is it hard to get hired by Marriott?
• Can you still get hired if you fail an assessment test?
• How long does it take for HR to approve a job offer?

Online Application

Whether you are interested in pursuing a career as a Housekeeper, Restaurant Server, Marketing Manager, or Event Specialist, you will need to start by filling out an online application.

Visit the company’s career website: https://jobs.marriott.com and look for available positions in your location. Once you have decided on a job you want to apply for, click on it, and follow the instructions. The page will automatically redirect you to an online portal.

From here, the process is very simple. You will need to fill out your contact information, educational background, previous working experience, language proficiency, relocation possibilities, and legal status.

Also, you will need to complete a questionnaire that asks about the specific skills required for the position and upload your CV/resume. The career portal also allows you to copy all your data from LinkedIn or Indeed to expedite the process.

Keep in mind that Marriott is part of the E-Verify process.

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What is the Marriott assessment test?

The second stage of the hiring process consists of a series of assessments that vary in nature. It all depends on the position you are applying to and your experience level. Nonetheless, below is a list of the most common tests conducted by Marriott:

Aptitude/Personality Tests

The company uses two of AON Hewitt’s aptitude tests: Adept 15 and Shapes. Both evaluate a candidate’s capabilities and skills to predict how successful they can be in a specific post. They also assess personality and work behavior. Usually, there is no time limit for these types of examinations; thus, take your time and answer honestly.

Situational Judgement Tests (S.J.T.)

S.J.T.s are psychological tests that evaluate work-related behavior based on hypothetical situations. These are popular tools used by organizations to predict behavioral patterns and evaluate a candidate’s cognitive skills.

Moreover, the scenarios are more often than not reflective of a real-life aspect of the position. S.J.T.s are always multiple-choice, with five options, and you can only choose one.

Leadership Assessment

For managerial and director positions, you will almost always be asked to take a leadership assessment. As expected, this test will evaluate your interpersonal abilities and measure core competencies that are essential to be a successful leader.

Other Tests

As explained before, different positions may require different evaluations. Additional assessments may include accounting tests, English proficiency examinations, reading comprehension, etc.

Marriott Interview

If you pass all the examinations, the H.R. department will contact you to schedule an interview. Usually, the meeting consists of an in-person interview conducted by one or two recruiters. However, in some cases, the meeting may be administered via video conference (especially if you are applying for a position that requires relocation.)

Like many other companies, interviewers are looking for additional information on your previous work experience and getting a better feel of who you are as a person. Hence, this is the time when you need to shine and showcase all the core competencies required for the job.

The process takes between 6-8 weeks to complete, thus, do not get discouraged if weeks pass and you have not received an answer. Keep in mind that as a multinational conglomerate, Marriott receives thousands of applications daily.

Headquarters: Bethesda, Maryland, United States
Open position 18,142
Number of employees: more than 180,000

Marriott Salaries

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Marriott interview questions

1. Tell me about yourself.

• This is often an open-ended question allowing you to provide an overview of your background, experience, and interests.

2. Why do you want to work at Marriott?

• Highlight what attracts you to the company, its values, culture, and how it aligns with your career goals.

3. Can you discuss your relevant experience in the hospitality industry?

• Provide examples of your past roles, responsibilities, and how your skills make you a good fit for the position.

4. How do you handle difficult customers or challenging situations?

• Share a scenario where you successfully managed a challenging customer or situation, emphasizing your communication and problem-solving skills.

5. Describe a time when you had to work as part of a team.

• Provide an example of how you collaborated with colleagues to achieve a common goal.

6. How do you ensure excellent customer service?

• Discuss your approach to delivering exceptional service and meeting customer needs.

7. How do you manage your time and prioritize tasks in a fast-paced environment?

• Explain how you handle multiple responsibilities and meet deadlines effectively.

8. Tell me about a time when you went above and beyond for a guest or customer.

• Provide an example of a situation where you exceeded expectations to satisfy a customer.

9. What do you think are the most important qualities for a Marriott team member?

• Discuss qualities like attention to detail, teamwork, adaptability, and a strong customer service orientation.

10. How would you handle a situation where a team member is not contributing effectively? – Explain your approach to resolving conflicts and encouraging positive team dynamics.

11. Describe a time when you had to handle an upset guest due to a service issue. – Walk through the steps you took to address the guest’s concerns and find a satisfactory solution.

12. How do you stay updated on industry trends and changes? – Talk about how you keep yourself informed about the latest developments in the hospitality industry.

13. How do you handle a situation when you make a mistake? – Highlight your ability to take responsibility, learn from mistakes, and take corrective actions.

14. Can you give an example of a situation where you had to adapt to a sudden change? – Share a scenario that demonstrates your flexibility and ability to adapt to unexpected situations.