CritiCall Test

A 2021 Guide for Passing the CritiCall Test

If you are reading this page, you are likely interested in becoming a 911 dispatcher or another emergency call center professional. It is an extremely important position to hold, which means it should come as no surprise that there is rigorous pre-employment testing involved in the hiring process.

The most popular exam for those applying to these positions is called the CritiCall Test. This test was created by the CritiCall company, who has been creating pre-employment testing for over 40 years. Their experience in creating specific and effective assessments has led to the creation of the CritiCall Test, which is now used by over 1,800 agencies in the emergency service industry, including local police, state police, and even homeland security.

What Kind of Questions Are on The CritiCall Test?

The CritiCall test is extremely through and tests a wide array of proficiencies such as:

  • Reading Comprehension
  • Numerical Comprehension and Logic
  • Multi-Tasking Skills
  • Spelling, Grammar, Syntax, and Written Clarity
  • Short-Term Memory
  • Long-Term Memory
  • Map Reading Skills

The assessment of these items is determined through three areas of testing – basic skills, dispatcher skills, and data accuracy. The specifics of the test and the names of each section might vary based on the location in which you are taking the test. However, the general knowledge requirements for each section are the same.

Basic Skills Testing

Each CritiCall test will include a number of questions meant to assess the basic skills of the test taker. Some testing procedures you may encounter include:

  • Summarizing audio recordings and log specific details from those recording.
  • Listen to simulated calls and answering follow up questions from memory.
  • Take general reading comprehension assessments.
  • Complete spelling assessments.
  • Solve basic math and algebra problems.
  • Correct written text to prove your grammar skills.


Dispatcher Skills Testing

The dispatcher skills section of testing is crucial and may take up a large portion of your test time. Here are some of the skills on which you will be tested:

  • Map Reading – How well can you assess a map and correctly direct emergency units?
  • Priorities – How do you prioritize theoretical tasks and emergency scenarios?
  • Memory/ Recall – Can you accurately reproduce strings of words, numbers, shapes, or other pieces of information?
  • Decision Making – How quickly and confidently can you determine which action to take and how to take it?
  • Probability – How intuitive are you and can you properly choose between two options when information is scarce?

 Data Accuracy Skills

Your ability to accurately and quickly process data is highly important as a dispatcher. Here is how your ability to process this data may be tested:

  • Data-Entry Testing
  • Character Comparisons
  • Timed Cross-Referencing

How to Prepare for the CritiCall Dispatcher Test

Preparing for the CritiCall test is a must for those seeking a career as an emergency service dispatcher! This test is meant to be incredibly difficult and is rarely passed without taking the time to study. We know that finding ways to study such specific and abstract things can be difficult, which is why we offer a CritiCall Test practice pack!

Whether you need to improve upon a past score or simply want the best shot at acing the test the first time, Next-Interview was everything you need to get ready for the CritiCall Dispatcher Test. Check out our study pack, today!

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