Sample Customer Service Cover Letter
Pebble street, Rock city, Boulder state, 1234
Dec 31, 2020.
Recruitment Manager, Human Resources
Branch street, Wooden city, Forest state, 4321
Dear Ms. Shoemaker,
I am writing to apply for the position of a Customer Service Representative for next-interview.com, as advertised on your website’s careers page. I have 5 years of experience as a Customer Service Representative for Great Service, and I believe that I will be a great addition to your company.
In your job posting, you mention that you want to hire a Customer Service Representative who has great manners and the ability to deal with angry customers. During my time at Great Service, I was given many responsibilities, and I’ve developed the skills that you require. I am used to doing multiple projects simultaneously and I can offer great new ideas that will help your company to grow and provide an efficient customer service.
Within 3 months, I increased our customer satisfaction by over 15 percent and increased the response time to complaints by 20 percent. Currently, I’m working on implementing some automation in order to increase the response time even more. My experience at Great Service has helped me to improve many skills including my leadership skills, my organizational skills and my time management skills. It has also provided me with the knowledge of how to treat clients well.
When I saw the job opening, I knew it was the perfect opportunity to offer you my skills. I’ve included my resume, so you can learn more about my educational background and all of my work experience.
Please feel free to email me or call my cell phone at 111-111-111. If I don’t hear from you, I will call you on Wednesday at 13:00, to discuss my application. Thank you for your time and consideration. I hope to hear from you soon.